Privacy policy

Last updated: [DATE]

This policy explains how Radiants collects, uses and protects your personal information when you visit this website or work with Neetu Lalwani. Your trust matters, and your information is handled with care and in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Radiants is the practice of Neetu Lalwani, who is the data controller for your personal information. You can contact her at [EMAIL ADDRESS] or [POSTAL ADDRESS].

What information we collect

• Contact details you give us through the appointment form, by email or by phone: your name, email address and phone number.
• What you choose to share about yourself and what you would like help with, in the form or during sessions. This may include information about your wellbeing, which is treated as sensitive.
• Session notes, if any are kept, to support your ongoing journey.
• Basic technical information such as your browser type and pages visited, collected by our website host for security and performance.

How we use it

• To respond to your enquiry and arrange your introduction consultation and sessions.
• To provide sessions that are shaped around you.
• To keep basic records needed to run the practice.

We will never sell your information or use it for marketing without your clear permission.

Our lawful basis

We use your contact details to take steps you have asked for, such as booking a session, and to provide the services you agree to. Where you share sensitive information about your wellbeing, we rely on your explicit consent, which you give when you submit the form or share it in a session. You can withdraw consent at any time.

Confidentiality

What you share in sessions is kept confidential. The only exception is where there is a serious risk of harm to you or someone else, or where the law requires disclosure. In those rare cases, we will speak with you first wherever possible.

Who we share it with

We only share information with trusted services that help run the practice, such as our website and form provider ([HOSTING PROVIDER]) and email provider. They may only use your information to provide their service to us. Some providers may store data outside the UK; where they do, appropriate safeguards are in place.

How long we keep it

Enquiries that do not lead to a session are deleted within [12 months]. Records for clients are kept for [X years] after your last session, then securely deleted.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how it is used, to withdraw consent, and to ask for it to be transferred. To make a request, contact [EMAIL ADDRESS]. We will respond within one month.

Cookies

This website does not use advertising or tracking cookies. Our host may use essential cookies needed for the site to work securely.

Complaints

If you have a concern, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.